FAQ
Explore Our FAQ Section for Quick Answers to Your Questions
Where will my order ship from?
We collaborate with a globally distributed on-demand order fulfillment partner to efficiently process and ship your orders from facilities around the world.
Will I be charged customs for my order?
International orders may be subject to local charges such as customs fees. These charges are beyond our control and can vary from country to country. We recommend consulting with your local customs office for any potential additional costs.
My order should be here by now, but I still don't have it. What should I do?
If your order hasn't arrived as expected, we're here to assist. Before reaching out, we kindly ask you to take a few steps to expedite the process. First, please double-check the delivery address in your shipping confirmation email to ensure it's correct. Next, we recommend contacting your local post office to inquire if they are holding your package. It's also a good idea to ask your neighbors if the package was mistakenly left with them. If after these steps, the delivery address is confirmed correct and the package is not with your post office or neighbors, please contact us at [insert your support email here] with your order number for further assistance. Should you discover an error in the delivery address provided, we can arrange for a replacement order, but please be aware that the cost of shipping will be your responsibility.
Where are your products sent from?
We have partnered with factories around the globe to ensure that your orders are produced and dispatched from the location best suited for the most efficient delivery, depending on your geographical location!
How do I track my order?
Once your order is on its way, we'll send you an email with a tracking link to monitor its journey. Should you have any inquiries regarding your shipment or tracking details, please feel free to reach out to us at support@ohposters.com
I received a wrong/damaged product, what should I do?
Our apologies for the inconvenience if your order arrived damaged. For swift assistance, kindly send an email to support@ohposters.com within one week of receiving your order. Please include photos of the damaged item, your order number, and any additional information related to your purchase. We aim to provide a resolution promptly!
What’s your return policy?
While we do not provide returns or exchanges, we are committed to ensuring your satisfaction. If there is an issue with your order, please do not hesitate to get in touch with us at support@ohposters.com, and we will work to resolve it promptly!
Do you offer refunds?
Refunds are available exclusively for orders that contain incorrect or damaged items. Should you encounter either of these issues, please reach out to us at support@ohposters.com, including photographs of the affected items. We will guide you through the next steps to ensure your satisfaction.
Can I exchange an item for a different size/color?
Currently, we do not provide exchange services. On the off chance you receive an item with a labeling error, please contact us at support@ohposters.com within one week of receiving your order. Don't forget to include your order number and photos of the mislabeled item. We will promptly address the issue by sending a replacement or issuing a refund as per your preference.
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